We have made a comprehensive sizing guide for you to understand your sizing better. Please visit this link to find your fit!
2. Will I get a shoe bite after wearing the footwear?
The possibility of experiencing a shoe bite depends on various factors, such as the fit of the footwear, your foot shape, and how well the shoes are broken in. It's essential to choose shoes that fit comfortably, wear them gradually to allow your feet to adjust, and consider using preventive measures like fabric bandaid strips or gel inserts if you're concerned about potential discomfort. However, individual experiences may vary, and we do not take responsibility or guarantee that our shoes won't cause shoe bites at all.
3. Why does your shipping take 12-15 days?
Our shipping timeline of 12-15 days is a result of our commitment to providing you with a unique and authentic experience. We create each pair of footwear after receiving the order, ensuring they've never been worn before, are fresh and without any blemishes or scratches. This meticulous handcrafting process guarantees the highest quality and personalised touch. While it may take a little longer, we believe this dedication to craftsmanship is what sets us apart and delivers a superior product to our valued customers. Your patience is greatly appreciated.
4. What is your return policy?
To know more about our return policy, click here.
5. What is your exchange policy?
To know more about our exchange policy, click here.
6. Do you have a physical store or showroom?
We currently retail our products online on our website. For customers who live in Mumbai, we provide a service that allows you to try the footwear before purchasing. For this, we can arrange a quick session either at our office or have the products delivered to your address at a nominal delivery fee starting at Rs.200 (increases depending on area and location). To know more about this service, reach out to us on hello@shopauzori.com or WhatsApp on +91 7777 056 347.
7. Can I exchange an item for a different size or design?
Yes, you can. To know more about our exchange policy, click here.
8. What are the care and cleaning recommendations for specific shoe types?
To know more about caring for your footwear, click here.
9. Can I cancel my order after it's been placed?
In case you wish to cancel your prepaid or COD order, please reach out to us within 24 hours of placing it. Our team will assist you further and cancel the order.
10. How can I contact your customer support?
You can contact us over email on hello@shopauzori.com or on WhatsApp on +91 7777 056 347 for any inquiries or concerns you may have. Our team strives to actively assist you and make sure you have a smooth experience with AUZORI. Our timings are Monday to Friday (10am to 6pm) and Saturday (10am to 3pm).
11. Can I return or exchange clearance sale items if I change my mind or if the product doesn't meet my expectations?
No, we do not provide return or exchange options for clearance sale items.
